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Help & Troubleshooting

Running into an issue? Here are solutions to the most common problems.

🔑I can't log in
  1. Make sure you're using the email address your teacher registered.
  2. Click "Forgot password" on the login page to receive a reset link.
  3. Check your spam folder if the email doesn't arrive within 2 minutes.
  4. If you're a teacher and never received an activation email, verify your registration was confirmed.
💡 The login link expires after 15 minutes. If you missed it, request a new one.
🎙️My microphone isn't working
  1. Check that your browser has permission to access the microphone (lock icon in the address bar).
  2. On iPhone or iPad, use Safari — other browsers may block microphone access.
  3. On Android, use Chrome and accept the microphone permission prompt.
  4. Close other apps that may be using the microphone (Zoom, Teams, etc.).
  5. Try reloading the page.
💡 If you see a "Permission denied" message, go to your browser settings to re-enable the microphone for afterclass.training.
✍️Attendance signing isn't working
  1. Make sure the session is currently active — attendance is only available during or just after the session.
  2. Verify you're logged in with the correct learner account.
  3. Try reloading the page or scanning the QR code again.
  4. If you're a teacher, check that the session was started from your dashboard.
📩I didn't receive my session recap
  1. Recaps are sent automatically after the session ends — wait a few minutes.
  2. Check your spam or junk folder.
  3. Verify your email address is correct in your profile.
  4. If you use a work email, your company firewall or filter may be blocking the emails.
💡 You can always find your recaps in your learner dashboard, even if the email doesn't arrive.
📱The app isn't loading properly
  1. Check your internet connection.
  2. Try clearing your browser cache or opening a private/incognito window.
  3. Update your browser to the latest version.
  4. If you installed AfterClass on your home screen, remove the icon and reinstall from the browser.
💡 AfterClass works best on Safari (iPhone/iPad) and Chrome (Android/PC).
🔊I can't hear exercise audio
  1. Check that your device volume is up and not muted.
  2. On iPhone, make sure silent mode is off (side switch).
  3. Try plugging in and unplugging headphones to reset the audio output.
  4. Reload the page and restart the exercise.
💳Billing questions
  1. Your subscription is managed through your customer portal — the link is in your purchase confirmation email.
  2. To update your payment method, go to the customer portal and click "Update payment".
  3. To cancel, go to the customer portal and click "Cancel subscription". Access remains active until the end of your paid period.
  4. Invoices are available for download in your customer portal.
👩‍🏫Teacher: my learners can't see their content
  1. Check that the learner is enrolled in the correct program from your dashboard.
  2. Make sure the day's module has been published.
  3. Ask the learner to log out and back in.
  4. Verify the learner's email address matches what's registered in the system.

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